Talk to the SkiMap team
For app, account, billing or privacy questions, email support@getskimap.com. To help us understand the problem, include whether you use iPhone or Android, your app version and what happened. Never include a password or full payment card details.
Maps or friend locations aren’t updating?
New map downloads, cloud syncing and live friend updates need an internet connection. Download the maps you need before leaving a reliable connection. A friend’s last recorded position may be out of date if their phone is offline.
If recording stops when your screen locks, check the app’s location permission and your phone’s battery-saving settings. GPS reception can vary with your device and surroundings.
Manage a subscription
Use the store account that purchased your subscription to see renewal dates, cancel future renewals or request a refund. Deleting SkiMap or requesting account deletion does not cancel a subscription.
Your account and personal information
You can request account deletion, access to your information or a correction without having to reinstall SkiMap. See the deletion-request page for what to send and how the process works.